Refund Policy
Transparent and straightforward refund terms for your confidence
Overview
We at OpenMeadowCollective recognize that plans can alter, and we commit to providing clear and honest refund regulations. This document outlines the situations where refunds for our yacht rental services are granted.
It is important to review this policy thoroughly prior to reserving a yacht. When you secure a rental with OpenMeadowCollective, you consent to this refund policy.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund except for service charges
Processing Time: 5-7 business days
Processing Fee: £50 for transactions via credit card
Conditions: Submission required in written format through email or telephone
24-72 Hours Before Charter
Eligible for: Refund amounting to half the total cost of the charter
Processing Time: 7-10 business days
Processing Fee: £25 subtracted from the refund amount
Conditions: A valid justification is mandatory; operational costs must be paid
Less than 24 Hours Before Charter
Eligible for: No possible refunds
Exception: Consideration for emergencies on a case-by-case basis
Alternative: Option of a credit towards chartering, given at the discretion of the company management
Conditions: Emergency occurrences must be supported with documentary proof
Weather-Related Cancellations
Our Weather Guarantee
Ensuring safety remains our paramount concern. If the weather is judged non-navigable by our certified captain, we offer the following alternatives:
- Full Refund: A complete refund if rebooking isn't feasible
- Reschedule: The opportunity to change your booking to a later available date at no extra expense
- Charter Credit: A voucher valid for one year from the initial charter date
Weather Assessment Process
Our evaluation of weather includes:
- An analysis of wind speed and its direction
- Assessing wave height and maritime conditions
- Forecasts regarding visibility and precipitation
- Notifications from the Coast Guard and any advisories
- A professional assessment of safety by the captain
Decision Timeline: Resolutions on weather-related cancellations are made at a maximum of 4 hours prior to the set sail time.
Medical Emergency Refunds
Emergency Circumstances
Compassion is shown for medical urgencies. The following scenarios may be eligible for special consideration:
- Unexpected medical conditions or accidents requiring immediate hospital care
- Bereavement within the closest family circles
- Unexpected military services or mandatory recalls
- Summons for jury service or legal obligations
- Major calamities affecting travel capabilities
Documentation Requirements
To process requests in case of emergencies, the following evidences are needed:
- Proof of medical situation or hospital admission records
- Official death notification for applicable situations
- Government orders for military duty
- Official summons for legal proceedings
- Public notices or declarations of emergency related to travel
Processing: Refunds in emergencies are managed within 3-5 business days once the necessary proofs are received.
Operational Cancellations
Mechanical Issues
If the selected vessel encounters unresolvable mechanical issues:
- Alternative Vessel: We will make an effort to supply a comparable replacement vessel
- Full Refund: If no suitable replacement is found
- Partial Refund: If there is a discrepancy in pricing with the replacement vessel
- Compensation: Possible additional compensation for any inconvenience caused
Crew Unavailability
On rare occasions when certified crew members are unavailable:
- We will attempt to make alternative crew arrangements if feasible
- A complete refund is offered if the charter is unable to proceed
- Rescheduling the charter at no added charge
Refund Processing
Payment Method
Refunded amounts are returned using the original payment method utilised for the charter:
- Credit Cards: Within a span of 5-7 business days
- Bank Transfers: Spanning 7-10 business days
- Cash/Cheque: Range of 3-5 business days
Processing Fees
Credit Card Processing
A £50 fee applied on cancellations with notice beyond 72 hours prior
Bank Transfer Processing
A £25 charge on all refund transactions via bank transfer
International Processing
Additional charges may be levied for international refund transactions
Charter Credits
When Credits Are Offered
Credits toward future charters may be extended in lieu of refunds under certain circumstances:
- Late withdrawal from charter within 24 hours of start
- Charter cancellations stemming from adverse weather
- Elected changes in charter scheduling
- Service disruptions
Credit Terms
- Validity: 12 months from the date of issuance
- Transferability: Restricted to original clients without transfer rights
- Value: Equal to the full cost of the charter, devoid of any administrative fees
- Usage: Applicable towards any future charters that are open for booking
- Expiration: Credits must be used within the 12-month period, no extensions offered
Partial Service Refunds
Service Interruptions
In the event that your chartered time is curtailed or disrupted due to our operational factors:
- Refunds portioned based on the unutilized charter duration
- Voucher for a future charter of commensurate value
- Complimentary upgrades or additional services
Guest-Related Interruptions
If a charter is prematurely concluded due to guest misbehavior or breaches in safety protocol:
- Non-refundable for the remaining period
- Full fee is still due and payable
- Extra costs may be incurred
Dispute Resolution
To challenge a decision regarding a refund, one may:
- Request an examination by our administrative group
- Submit supplementary documents or proof
- Engage with consumer protection bodies
- Explore lawful measures as per relevant regulations
How to Request a Refund
Step 1: Contact Us
Issue a refund request through the following channels:
- Email: [email protected]
- Phone: +44 23 8000 0000
- In person at our local marina office
Step 2: Provide Information
Ensure to include these details in your refund request:
- Your confirmation number for the booking
- Scheduled date and time of the charter
- Your stated reason for the cancellation
- Any necessary supporting papers (if relevant)
- Your chosen method for receiving the refund
Step 3: Review and Processing
We will send a confirmation for your request within a day, evaluate it according to these refund terms, inform you of our verdict within two days, and manage approved refunds as per the aforementioned timelines.
Important Notes
- Every request for a refund must be submitted officially in writing
- Refunds are dealt with in £ regardless of the currency used for payment
- Purchasing travel insurance is advocated
- This policy can be amended after giving a notice of 30 days
- Refunds will conform to the local tax regulations
Contact Information
For inquiries about refunds or to process a refund, please reach out:
Refunds Department
OpenMeadowCollective Marine Services Ltd.
Harbour Parade
Southampton SO15 1HJ
United Kingdom
Phone: +44 23 8000 0000
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM